NTL offers several direct lines and email addresses at which to place your collection order: we make it so easy that you can choose the way that best meets your working methods. If your order needs to be collected in the morning, between 10.00 and 15.00, you should place it before 9.30 so we can get to work. If your collection order is for the afternoon, between 15.00 and 18.00, you can place it any time up to 13.30. In either case you will need to give us a two-hour slot within which we can turn up to collect the shipment.
Collection line: 93 886 9282; Fax: 93 889 4279
Email: email@example.com, firstname.lastname@example.org
Collection line: 91 670 7594; Fax: 91 670 8767
Collection line: 96 185 5500; Fax: 96 185 9001
Within the time slot indicated on your OR, a NTL vehicle with the right capacity and facilities to transport your goods will turn up to load the shipment. Make sure the parcels are properly identified and that they have sufficient packaging to protect them through to their final destination, depending on the product. In addition, make sure you give us all the necessary documentation, correctly completed: the packing list attached to the merchandise or stuck to one of the parcels (the form for the consignee) and the driver’s list (the form for the transport company) in accordance with current legislation, which also depends on the country involved. The driver should check that the parcels and transport labels correspond with the documentation provided and that they comply with current cargo transport legislation according to the characteristics of the shipment. Once loaded on the truck, the collection order is regarded as completed.
When our driver arrives with the shipment, it passes through an unloading check at our source depot to re-document the client’s collection form or delivery note and change it into a POD, CRM or transport document equivalent to a DOCUMENTED status. The parcels are re-labelled if necessary, which must match the unloaded parcels, and the condition of the packaging is checked. They are then taken to the assigned location at the depot for subsequent loading of the route vehicles according to their destination. The client is informed within a maximum of 24 hours of any anomalies identified at this control point.
Once they have been re-labelled, a transport label is added to the parcels with their warehouse location, unique shipment number and a barcode which identifies the parcel number in order to make them completely traceable. This whole process is done by scanning the labels with laser guns according to the point they have reached, whether unloaded or loaded for their final destination.
The parcels are then prepared and loaded onto the trailers that cover the route between source and destination, like a jigsaw puzzle. Each loaded parcel will have a new control point reference – loaded or EN ROUTE – so it is still fully traceable. These routes are scheduled daily for Iberian Peninsula deliveries and also for many international destinations, but may vary or operate on specific days of the week for certain countries. Be sure to check our timetables and restrictions on departure times of the different routes according to their destinations.
Your shipment will be unloaded at its destination at which point its status changes to UNLOADED. It will go through a new control by the final consolidator as a transport unit and the condition of the packaging will be given a visual check. Your shipment will be delivered in accordance with the standards and deadlines offered by our organization. If there are any special delivery specifications, these will be complied with in accordance with the detailed instructions in the “Delivery Note Remarks” field.
Once your shipment has been delivered, the consignee must confirm that it has received all the parcels in a perfect condition by signing and stamping the delivery note. Once the delivery has been confirmed as correct, the status changes to DELIVERED. If the consignee wishes to make any remarks, there is a section entitled “Delivery Note Remarks” available, and this information will be duly passed to the client.
NTL receives and passes on information on every vehicle that carries merchandise destined for its clients, whether this is by container or by road. In the case of break bulk cargo, we need notification half-an-hour in advance, and in the case of full trailers or containers we need to be notified 24 hours ahead. NTL checks the goods, the packaging and the units against the Goods Receipt Forecast and notifies the client of any anomalies that do not confirm with the WI (working instructions) established by regular clients. The merchandise is prepared and palletized according to the required formats for each product. It is then officially received and positioned in the warehouse to form part of the client’s stock.
Orders can be sent via the website, by email, in EDI or in PDF and also by the integration of file interfaces between the two companies, at all times seeking the speediest and most secure solution for each individual case and client. Clients can send orders at any time of day, but if they are received before 11.00, NTL undertakes to prepare them and connect these orders with the routes that depart early afternoon at 15.00. If orders are received after 11.00 and before 17.00 we also provide a full undertaking that your orders will be prepared on the same day so they can leave with the evening routes after 19.00.
NTL LOGISTICS passes the orders to its pickers as designated by our warehouse management system in accordance with our parameters and route optimization to ensure the maximum productivity of the warehouse and our staff. These orders are prepared in accordance with the palletisation formats agreed with the client and can be customized by consignee in line with the requirements on the WI (working instruction) given by our client, which states the picking details and any remarks. We can provide new packaging, new labelling, timing extensions according to workloads, packaging, etc. – in fact, whatever our client wants, who can visualize the status of each order whenever they want on our website. All our orders are checked by at least two people, further enhancing our security and quality and minimizing risks.
We draw up the required documentation in each case and according to each client, providing a packing list of the goods, etc. Once the orders are finalized, they will be re-documented and re-labelled according to our usual transport procedure, or delivered to other depots if the client wishes and notifies us accordingly.